Refund Policy
Refund Policy
Last Updated: 20250324
At crownjewel.shop, we strive to ensure your complete satisfaction with every purchase.
Eligibility for Refunds:
- Items must be returned in their original condition (unused, undamaged, with tags and packaging intact) within 30 days of delivery.
- Final sale items (e.g., personalized/customized products, clearance items) are non-refundable.
Process:
- Contact our support team at support@crownjewel.shop to initiate a return.
- Once approved, ship the item to our returns address (provided via email).
- Refunds will be processed within 5-7 business days after receiving the item.
Exceptions:
- Damaged/defective items: Contact us within 7 days for a replacement or full refund.
- Lost shipments: Report via email within 14 days for investigation.
